Products

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Are your products suitable for all skin types?

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Can I use your products together? Is there an order they should be applied in?

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Are your products cruelty-free?

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Are your products gluten, soy and nut-free?

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Is there any fragrance added to your products?

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Do your products contain parabens, silicones or sulfates?

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Do your products contain SPF?

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Are your products safe to use during pregnancy and nursing?

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How long until I see results?

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Are your products vegan?

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Shopping & Orders

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What is the policy on discounts and promotions?

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What forms of payment are accepted?

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What currency can I shop in?

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Are all of your products available internationally?

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Can I change or cancel my order?

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Do you send samples?

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Subscriptions

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How can I set up a subscription?

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Can I purchase a subscription as a gift?

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Can I change or cancel my subscription?

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Shipping & Delivery

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Where do you ship?

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Do you ship to P.O. Boxes?

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What are my shipping options and cost in the US?

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Are taxes and duties included in my order total?

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How long before my order ships?

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What are my international shipping options and cost?

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Returns & Exchanges

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Can I return or exchange my order?

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My package was never delivered or delivered damaged. What can I do?

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What if I received the wrong product or missing a product?

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Can I report an adverse event or reaction?

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Club Doré Loyalty + Referral Programs

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How do I join the Club Doré loyalty and referral program?

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How do I earn rewards?

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How do I redeem my rewards?

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When do my rewards points expire?

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Will I receive rewards for purchases I made before creating my Club Doré account?

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I am a Club Doré member and noticed that the program looks different. What has changed?

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What are Club Doré’s terms and conditions?

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Boox Box & Recycling Program

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What is a Boox Box?

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Can I return the product boxes and packaging?

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Can I return a Boox Sustainable Shipping Box?

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Do you clean all Boox Boxes before reusing them?

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Wholesale

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Can I stock your products?

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